Privacy Notice & Legal

1. Information We Collect

3D Technology Services, Inc. ("3D TSI", "we", "us", or "our") is committed to protecting the privacy of our website visitors and customers. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit our website at 3dtsiservice.pages.dev and www.3dtsi.com.

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact or consultation request form
• Request a service quote or proposal
• Submit a service ticket through our customer portal
• Sign up for communications from 3D TSI
• Engage with our sales or support team

This information may include your name, email address, phone number, company name, job title, and project details.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referral source (how you found our website)

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Generate service proposals, contracts, and SLA documentation
• Communicate about project status, service updates, and support
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our rights
• Send occasional marketing communications (with your consent)

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Delivery: With our technology partners and subcontractors as needed to complete your project (e.g., Genetec, Axis, Cisco)
• Legal Requirements: When required by law, court order, or government regulation
• Business Protection: To protect the safety, rights, or property of 3D TSI, our employees, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption on all web communications
• Secure hosting via Cloudflare Pages with global CDN
• Access controls and authentication for internal portals
• Regular security assessments and compliance audits

As a company that serves government agencies and enterprises requiring NIST 800-171, CJIS, and SOC 2 Type II compliance, security is foundational to our operations.

5. Third-Party Services

Our website may utilize the following third-party services:

• Google Maps API: For displaying office locations and service area information
• EmailJS: For processing contact form submissions and service proposals
• Cloudflare: For website hosting, CDN, and DDoS protection
• Google Gemini AI: For our AI-powered technical assistant (server-side processing only)
• Logo.dev: For displaying verified technology partner logos

Each third-party service has its own privacy policy governing the use of your data.

6. Cookies & Tracking

Our website uses minimal cookies and local storage for:

• Authentication sessions for protected portals (e.g., Admin, Tech Brain)
• User preferences (e.g., chat widget model selection)
• Cloudflare performance and security analytics

We do not use third-party advertising cookies or cross-site tracking technologies.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request that we delete your personal data
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a portable format

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take steps to delete that information.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service-related records may be retained for up to 7 years following project completion.

10. Changes to This Notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Notice or wish to exercise your privacy rights, please contact us:

12. Licensing Information

3D Technology Services, Inc. is a licensed contractor operating under the following state licenses:

• California: License #757157 (C7 Low Voltage, C10 Electrical)
• Nevada: License #0049045
• Arizona: License #332533